Founder & CEO
Kelli Postema
LMSW, CCTP
“I help people sort through the hard stuff… and occasionally remind them they're doing better than they think.”
Specialties
Who she works with
Kelli is the owner and CEO of Hope & Healing Counseling and she primarily works with adults, with a strong focus on first responders, law enforcement, corrections officers, and other high-stress professions navigating trauma, anxiety, burnout, and life transitions.
How she works
Her approach is warm, direct, and grounded in real life. Kelli believes therapy shouldn't feel overly clinical or uncomfortable — it should feel like sitting down with someone who gets it, helps you make sense of things, and isn't thrown off by the realities of your job or your story. She's not afraid to sit in the hard moments, but she also knows that sometimes humor is part of how people get through, because in high-stress professions especially, that's often how people cope.
Inside corrections and law enforcement
With a background working in both jail and prison systems, Kelli has a deep understanding of the unique stressors faced by those in corrections and law enforcement. She brings that experience into her work, offering a space where clients don't have to explain the culture — they can just be real.
What clients say about her
Clients often describe her as down-to-earth, easy to talk to, and someone who creates a sense of comfort quickly — even for those who aren't sure about therapy, or didn't really want to be there in the first place. Around here, it's often described as a balance of coffee, chaos, and compassion: meeting people where they are while helping them move forward in a way that actually feels doable.
Outside of work
Kelli is usually spending time with family and friends — and of course Walter, her Border Collie, who is training to become an office therapy dog. Lately she has also picked up a new hobby: fish. It turns out managing a growing practice and a tank full of fish both require patience, attention, and a willingness to adapt, so it keeps her both busy and balanced.
At the heart of the work
Helping people feel more empowered, present, and resolved — one conversation at a time.
Credentials & training
Where you'll meet
Jenison
7537 20th Ave, Suite 105 · Jenison, MI 49428
Grand Rapids
2851 Charlevoix Dr SE, Suite 327 · Grand Rapids, MI 49546
Ionia
327 W Main St, Suite 1 · Ionia, MI 48846
Telehealth
Anywhere you are physically located in Michigan
What to expect at your first appointment
Your first appointment is simply a chance for us to get to know you. We'll talk about what brought you here, what you'd like help with, and what you hope to gain from therapy. There's no pressure to share everything at once. We'll meet you where you are and move at a pace that feels comfortable for you.
Before
A quick call with our office
We verify your insurance so you know your cost up front, then book a time that works for you.
During
Time to talk, at your pace
Kelli listens and asks questions. You don't need to prepare anything or have a diagnosis to come in.
After
Next steps, decided together
You and Kelli agree on goals and how often to meet, and revisit them as things change.
Similar providers
Others who do this work
Work with Kelli
Take the first step toward a brighter future. We'll verify your insurance before your first visit.