Contact us
Reaching out is the hardest part. We'll take it from here.
Call, message, or fill out the form below. A real person from our Jenison office responds — most requests get an answer the same business day.
Request an appointment
A few quick fields. We verify your insurance and call you back with a therapist match and a time.
Refer a client
Message your care team
Billing question
Share feedback
If you need help now
Don't wait for a callback. These lines are staffed around the clock.
988 Suicide & Crisis Lifeline
Call or text 988 — free, confidential, 24/7
Ottawa County Crisis Line
(866) 512-4357 — 24-hour mental health crisis response
Emergency
Call 911 or go to your nearest emergency department
Office hours
Phones are answered during office hours. Voicemails left after hours are returned the next business morning.
Other inquiries
Billing & insurance
billing@hopehealcc.comCareers
careers@hopehealcc.comReferrals
referrals@hopehealcc.comRecords & existing clients
support@hopehealcc.comVisit us
Three offices across West Michigan
All three share one phone number. Tell us which is closest and we'll book you there.
Before you write
Questions we get most
If the answer isn't here, ask in the form — we'd rather answer twice than have you guess.
How fast will I hear back?
Requests submitted during office hours are typically answered the same business day. Anything sent overnight or on a weekend is returned the next business morning.
Do I need a referral?
No. You can contact us directly. If your insurance plan requires a referral for behavioral health, we'll flag it during the benefits check and walk you through getting one.
Can I request a specific therapist?
Yes — name them in the form and we'll check their availability. If their schedule is full, we'll offer someone with overlapping specialties rather than leaving you waiting.
Is this form secure?
It's encrypted in transit, but it isn't a protected medical record. Share only what you're comfortable putting in an email; clinical history is collected in your intake paperwork instead.
What if I only want telehealth?
Say so in the notes. Every provider offers secure video sessions to clients physically located in Michigan, and you can switch between in-person and virtual any time.
You don't have to have the words ready
Most new clients are seen within 3–5 days. Start with a name and a phone number — we'll ask the rest.